Also review the Event Log window for exceptions, errors and warnings. It is important in these cases to be very specific and descriptive to what the problems are. Only a certain part of the application is broken or not performing as expected. Sometimes the application icon remains in the taskbar, but if you hover your mouse over the icon it disappears. The application disappears without any warning or error window. (Please note the characters shown may differ) Often the application will close right after you click the OK button.
The application unexpectedly displays an error information window. Your only remedy usually is to use the “Task Manager” application to kill the process. User interface is visible, but you are unable to click any buttons or do any actions. Identifying the Problem Type Application Freeze Please go through this document and when submitting your support ticket, provide as much relevant information as possible to assist in resolving the problem. We have prepared this document to assist you in identifying the type of issue you are experiencing which in turn will enable us to assist you faster. We are sorry that you are having trouble with the application and we want to help you resolve this problem as swiftly as possible but in order to do achieve this, the more specific information you can provide the more likely it is we can solve the problem quickly.
0 kommentar(er)
